UDR Apartments Missions at Back Bay

Customizations
Can residents mount a TV in their apartment?	Yes. Residents responsible for repairs after, includes drywall, paint, labor and materials, etc.
Can residents paint their apartment?	Yes. We reserve the right to change to original color at residents expense.
Can residents install curtain rods in their apartment?	Yes. We reserve the right to change to original blind at residents expense.
Are grills allowed on patio/ balconies?	No
Can residents decorate their patio/balcony?	Yes, but cannot hang or drill anything on our property, this includes lights, paintings, surfboards, etc. Blinds, bamboo, or shades of any kind are prohibited. Outdoor furniture only.
Are satellite dishes allowed on patio/ balconies?	Yes. Cannot be mounted onto the patio.
Can residents smoke on their patio/balcony?	No

Maintenance
Where should a service request be submitted?	All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?	An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?	We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.

Frequently Asked Questions