UDR Apartments Essex Luxe Apartments

Customizations
Can residents mount a TV in their apartment?	Yes. Residents may mount TV to wall but are required to remove mount and repair walls prior to move out.
Can residents paint their apartment?	Yes. We want our resident to make this their home. Painting is allowed as long as the walls are restored to the original move in color prior to move out.
Can residents install curtain rods in their apartment?	Yes. Residents may install curtain rods but are required to remove rods and repair walls prior to move out.
Are grills allowed on patio/ balconies?	No
Can residents decorate their patio/balcony?	Yes, with patio furniture and decor.
Are satellite dishes allowed on patio/ balconies?	No
Can residents smoke on their patio/balcony?	No

Maintenance
Where should a service request be submitted?	All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?	An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?	We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.

Frequently Asked Questions