Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes. Responsible for any drywall repairs at move out. Costs for repair will be taken out of their deposit.
Can residents paint their apartment?
Yes. must return to original color or pay to do so upon move out
Can residents install curtain rods in their apartment?
Yes. Responsible for any drywall repair costs at move out.
Are grills allowed on patio/ balconies?
No. Grills located throughout community
Can residents decorate their patio/balcony?
Outdoor patio furniture only.
Are satellite dishes allowed on patio/ balconies?
Yes. Yes- there are restrictions on the install. Contact the office for details.
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
Who handles emergency maintenance issues?
Paramount or On Call Maintenance Staff- contact the property number and follow the prompts
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
What thermostat settings are recommended to conserve energy?
NES recommends 68 in winter to 78 in summer
What actions should be taken if moisture or discoloration is observed in the home?
Place service request in Resident App
What methods help reduce moisture or discoloration in the home?
Proper airflow, opening windows, using HVAC, turning on exhaust fan in bathroom when showering.
Terms and conditions subject to change and upon management approval.
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