Frequently Asked Questions
FAQApartment Setup & Care
Apartment Setup & Care
Back to all FAQCustomizations
Can residents mount a TV in their apartment?
Yes. Responsible for any drywall repairs at move out. Costs for repair will be taken out of their deposit.
Can residents paint their apartment?
Yes. must return to original color or pay to do so upon move out
Can residents install curtain rods in their apartment?
Yes. Responsible for any drywall repair costs at move out.
Can residents install bidets or bidet attachments?
Self-installed plumbing fixtures (including bidets or bidet attachments) are not allowed in apartments. Unauthorized and improper installations/connections can cause damages to your apartment and surrounding neighbors. If a resident-installed fixture causes damage, the resident will be held responsible under the terms of the lease and applicable law.
Are grills allowed on patio/ balconies?
No. Grills located throughout community
Can residents decorate their patio/balcony?
Outdoor patio furniture only.
Can residents smoke on their patio/balcony?
No
Are satellite dishes allowed on patio/ balconies?
Yes. Yes- there are restrictions on the install. Contact the office for details.
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
Who handles emergency maintenance issues?
Paramount or On Call Maintenance Staff- contact the property number and follow the prompts
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
What thermostat settings are recommended to conserve energy?
NES recommends 68 in winter to 78 in summer
What actions should be taken if moisture or discoloration is observed in the home?
Place service request in Resident App
What methods help reduce moisture or discoloration in the home?
Proper airflow, opening windows, using HVAC, turning on exhaust fan in bathroom when showering.
Terms and conditions subject to change and upon management approval.
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