Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes
Can residents paint their apartment?
Yes. But must leave apartment with original paint upon move out
Can residents install curtain rods in their apartment?
Yes. But no drilling holes and/or sealing holes
Are grills allowed on patio/ balconies?
No
Can residents decorate their patio/balcony?
Yes, plants or patio furniture
Are satellite dishes allowed on patio/ balconies?
Yes
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
Terms and conditions subject to change and upon management approval.
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