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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. All hardware must be removed and repairs made to the walls prior to move out. Please use a stud finder to ensure secure mounting.
Can residents paint their apartment?
Yes. All walls must be returned to the original color prior to move out.
Can residents install curtain rods in their apartment?
Yes. All hardware must be removed and repairs made to the walls prior to move out.
Are grills allowed on patio/ balconies?
No. Grills are not permitted on patios/balconies.
Can residents decorate their patio/balcony?
Only outdoor furniture is permitted on patios/balconies
Are satellite dishes allowed on patio/ balconies?
No. Satellite dishes are not permitted.
Can residents smoke on their patio/balcony?
Yes
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.