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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. Residents will be responsible to repair holes at move out.
Can residents paint their apartment?
Yes. Residents are responsible for repainting to original color at move out.
Can residents install curtain rods in their apartment?
Yes. Residents will be responsible to repair holes at move out.
Are grills allowed on patio/ balconies?
No
Can residents decorate their patio/balcony?
Yes, however it must be maintained and considered neat and orderly
Are satellite dishes allowed on patio/ balconies?
No
Can residents smoke on their patio/balcony?
Yes
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.