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Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes
Can residents paint their apartment?
Yes. Accent walls must be painted white before move out
Can residents install curtain rods in their apartment?
Yes
Are grills allowed on patio/ balconies?
Yes. Open flame grills must not be used on the balconies or patios. They must be 15' away from all structures when in use. Grills can be stored on patios
Can residents decorate their patio/balcony?
Yes with out door appropriate decorations
Are satellite dishes allowed on patio/ balconies?
Yes. They must be mounted inside the patio or balcony rails
Can residents smoke on their patio/balcony?
Yes
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
Terms and conditions subject to change and upon management approval.
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