Frequently Asked Questions
FAQApartments

Apartments
Back to all FAQCan residents mount a TV in their apartment? |
Yes
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Can residents paint their apartment? |
Yes
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Can residents install curtain rods in their apartment? |
Yes
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Are grills allowed on patio/ balconies? |
No
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Can residents decorate their patio/balcony? |
Yes
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Are satellite dishes allowed on patio/ balconies? |
No
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Can residents smoke on their patio/balcony? |
No
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Where should a service request be submitted? |
Service requests must be submitted through the UDR Resident App.
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Who handles emergency maintenance issues? |
Emergency maintenance requests will be addressed by our service team during regular business hours, unless stated otherwise. For after-hours assistance, please call 972-943-3636 to reach our call center, which will dispatch a technician should it be determined a true emergency.
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What qualifies as an emergency service request? |
An emergency service request is any situation posing safety or health hazards, such as gas leaks, severe water leaks, electrical issues, or loss of essential services like heating/cooling, electricity, or water. It also includes potential property damage, lockouts from buildings, and fire-related incidents (e.g., smoke alarms sounding or visible flames). For active fires, please dial 9-1-1. If you’re unsure whether a situation qualifies as an emergency, it’s best to report it for assessment.
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Who is responsible for replacing smart lock batteries? |
Residents are responsible for replacing their own Smart lock batteries. A video tutorial will be available on the UDR Resident app, to help walk you through the process.
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What thermostat settings are recommended to conserve energy? |
Please visit https://www.plano.gov/431/Energy-Conservation to learn more about energy conservation stategies.
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What actions should be taken if moisture or discoloration is observed in the home? |
If you notice moisture or discoloration in your home, start by checking for any obvious sources of moisture and assessing the the issue—determine whether it is localized or widespread. Submit a service request, noting your findings and including any pictures if possible. Finally, monitor the area for any changes, keeping an eye out for worsening conditions or new spots.
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What methods help reduce moisture or discoloration in the home? |
To reduce moisture and discoloration in your home, improve ventilation by using exhaust fans and opening windows, and consider investing in a dehumidifier for damp areas. Promptly notify maintenance staff members of any leaks and gaps around windows and doors to prevent moisture entry. Aim to maintain indoor humidity levels between 30% and 50%.
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Terms and conditions subject to change and upon management approval.
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