Frequently Asked Questions

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All service requests should be submitted through the UDR Resident App.

Emergency maintenance requests will be addressed by our service team during regular business hours, unless stated otherwise. For after-hours assistance, please call 972-943-3636 to reach our call center, which will dispatch a technician should it be determined a true emergency.

An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.

We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.

Please visit https://www.plano.gov/431/Energy-Conservation to learn more about energy conservation strategies.

If you notice moisture or discoloration in your home, start by checking for any obvious sources of moisture and assessing the the issue—determine whether it is localized or widespread. Submit a service request, noting your findings and including any pictures if possible. Finally, monitor the area for any changes, keeping an eye out for worsening conditions or new spots.

To reduce moisture and discoloration in your home, improve ventilation by using exhaust fans and opening windows, and consider investing in a dehumidifier for damp areas. Promptly notify maintenance staff members of any leaks and gaps around windows and doors to prevent moisture entry. Aim to maintain indoor humidity levels between 30% and 50%.