Frequently Asked Questions
FAQApartments
Apartments
Back to all FAQ| Can residents mount a TV in their apartment? |
Yes
|
|---|---|
| Can residents paint their apartment? |
Yes
|
| Can residents install curtain rods in their apartment? |
Yes
|
| Are grills allowed on patio/ balconies? |
No
|
| Can residents decorate their patio/balcony? |
Yes
|
| Are satellite dishes allowed on patio/ balconies? |
No
|
| Can residents smoke on their patio/balcony? |
No
|
| Where should a service request be submitted? |
Via the UDR Resident App
|
|---|---|
| Who handles emergency maintenance issues? |
The onsite service team.
|
| What qualifies as an emergency service request? |
•Flooding
•Broken or non-working doors, locks, windows, or other security problems
•No air conditioning (when outside temps are above 80 degrees)
•No heat (when outside temps are below 50 degrees)
•No hot water
•Non-functioning toilet (only for a one bedroom apartment)
•Sewer back-up
•Community exterior lighting inoperable
•Refrigerator inoperable
•Broken pipes or flowing water in the apartment
•Any situation which may result in damage to the building
|
| Who is responsible for replacing smart lock batteries? |
Residents are responsible to replace batteries in their Smart Lock.
|
Terms and conditions subject to change and upon management approval.
This website uses cookies and other technologies employed by UDR.com to enable functionality, analyze performance, facilitate advertising, and personalize your experience. See our Privacy Policy to learn more about how we collect, use, and disclose information. You can learn more and update your preferences by clicking on ‘Manage Cookie Settings.’
Manage Cookie Settings
We use both necessary cookies for performance and functionality, and advertising cookies to optimize your experience on our website. You may click on the categories below to learn more about their purposes. You can change your cookie preferences at any time. Disabling cookies may affect your experience on our website. You can learn more about how we use cookies by visiting our Privacy Policy.
These cookies are required to support core site functionality such as navigating the website. You can set your browser to block or alert you about these types of cookies, but some parts of the site may not work as a result.
These cookies may be set by our advertising partners. Those companies may use the cookies to help serve advertising content that is relevant to you, personalize your experience, and show you relevant advertisements on other sites. If you do not allow these cookies, you will not experience targeted advertising as a result of visiting the site.