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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes
Can residents paint their apartment?
Yes
Can residents install curtain rods in their apartment?
Yes
Are grills allowed on patio/ balconies?
No
Can residents decorate their patio/balcony?
Yes
Are satellite dishes allowed on patio/ balconies?
No
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
Via the UDR Resident App
Who handles emergency maintenance issues?
The onsite service team.
What qualifies as an emergency service request?
•Flooding •Broken or non-working doors, locks, windows, or other security problems •No air conditioning (when outside temps are above 80 degrees) •No heat (when outside temps are below 50 degrees) •No hot water •Non-functioning toilet (only for a one bedroom apartment) •Sewer back-up •Community exterior lighting inoperable •Refrigerator inoperable •Broken pipes or flowing water in the apartment •Any situation which may result in damage to the building
Who is responsible for replacing smart lock batteries?
Residents are responsible to replace batteries in their Smart Lock.