Skip to main content
New premium interiors available now! View available apartments

Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. Must remove at move out.
Can residents paint their apartment?
Yes. Must remove at move out.
Can residents install curtain rods in their apartment?
Yes. Must remove at move out.
Are grills allowed on patio/ balconies?
No. No grills allowed at all. Propane tanks and gas grills are strictly prohibited.
Can residents decorate their patio/balcony?
Yes. Patio furniture only is allowed.
Are satellite dishes allowed on patio/ balconies?
No
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.