Our associates are the foundation of our success and the core of our culture. We cannot achieve success without supporting the growth, development, and engagement of our associates.
Associate community service hours
of Associates would recommend UDR as a great place to work
of Associates received training
Creating a better way to live for our residents starts with listening. Asking for and responding to resident feedback is a vital part of our culture and integral to how we manage our business. It provides the foundation for us to continue to improve service and develop new amenities and programs— all designed to make life better.
Net Promoter Score® (NPS®) is a core metric for measuring customer experience and predicting business growth, serving as a global benchmark for customer satisfaction and customer loyalty. We moved our customer net promoter score (NPS), to 31.02 from last year’s 21.64, and we are well on our way to achieving our 2019 NPS goal of 37.00.